payment methods
In our ISWI shop, we value flexibility and convenience for our customers. We enable a wide array of payment methods:
1. Credit Card: We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
2. Debit Card: Use of debit cards from recognized banks is accepted.
3. PayPal: For those who prefer a secure digital wallet, PayPal is a suitable option.
4. Apple Pay and Google Pay: Enjoy the convenience of contactless payments using these digital wallet services.
5. Bank Transfers: Direct transfers from your bank account are also accepted.
6. Installment Payments: In collaboration with selected partners, we offer installment options too.
Please note that availability of payment methods might vary depending on your country. Please review our payment policies for more details. We are constantly revisiting and updating our payment options to maintain a seamless shopping experience for all our valued customers.
While we would love to provide our services to shoppers all around the globe, currently, we're unable to accept payment methods from outside the United States due to several reasons.
1. Regulations: Each country has different rules and regulations regarding overseas transactions, which can make the process quite complex.
2. Fraud Prevention: Unfortunately, some locations are known for higher rates of fraudulent activities. To protect our customers and ourselves, we implement certain measures.
3. Currency Conversion: Dealing with numerous currencies can lead to complexities in pricing, taxes, tariffs, and fees posed by international banks.
4. Payment Processing: Some international payment modes might not be compatible with our payment processing system.
However, we're constantly exploring options to expand our services internationally. We appreciate your understanding and patience.
Apologies for any inconvenience, but currently, we do not accept orders from outside the United States. Here's why:
1. Shipping Constraints: Logistic complexities and high costs of international shipping can make overseas deliveries challenging.
2. Compliance with Laws: Every country has their own laws, regulations, and customs requirements regarding imports and exports. It might be difficult to ensure compliance with all of these.
3. Cost Implications: Import duties and taxes can significantly increase the total cost of the product, making it less affordable for customers.
4. Returns and Refunds: Processing returns and refunds could be more complicated and costly when shipping internationally.
We are continuously working on expanding our operations. We hope to offer international shipping in the future. We appreciate your understanding.
We understand the need for flexibility in shipping options. However, the inability to change the shipping method 2 days after an order has been processed is due to the following reasons:
1. Processing Speed: Once an order is processed, it swiftly moves further along in the supply chain towards picking, packing, and dispatching; this makes changes difficult.
2. Shipping Service: The chosen shipping method is usually tied to specific agreements with shipping partners, altering an order's shipping method could disrupt these arrangements.
3. Accurate Tracking: Tracking information may be incorrect if we adjust the shipping method after the order has entered the shipping process.
4. Operational Efficiency: To ensure efficiency and timely delivery, it is essential to maintain the integrity of the order process once it has begun.
We strive to process and dispatch orders as quickly as possible. Therefore, to amend an order, we recommend customers to do it as soon as possible before it has been processed.
return policy
At ISWI shop, we strive for your complete satisfaction. If for any reason you're not fully satisfied with your purchase, you may return any items within 30 days of receipt, given the following conditions:
1. Return Window: Items must be returned within 30 days from the date of receipt.
2. Condition of Product: The item must be unused, unworn, and in the same condition that you received it, including all original tags and packaging.
3. Proof of Purchase: A receipt or valid proof of purchase is mandatory for processing the return.
4. Exceptions: Unfortunately, custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
Once your return is received and inspected, if approved, your refund will be processed within 3 working days, and a credit will automatically be applied to your original method of payment.
For initiating a return, please contact us at h with the hello@iswi.shop subject line "Return Request." Our customer service team will guide you through the process.
We hope you have a pleasant shopping experience with ISWI.shop, and we appreciate your understanding and cooperation with our return policy.
product delivery
Delivery time for orders can vary significantly based on several factors:
1. Inventory Availability: If the ordered item is in stock, it can typically be processed and shipped within 1-3 business days.
2. Shipping Method: Standard shipping generally takes 5-7 business days, while express shipping options can deliver in 2-3 business days.
3. Destination: Delivery times can be longer for orders shipped to remote or rural areas.
4. External Factors: Unforeseen circumstances like severe weather, customs inspections, or carrier delays can also affect delivery times.
These are general estimates and may vary based on the specific policies of the ISWI shop. It's always best to check the estimated delivery date provided at checkout for the most accurate information.
You now have the capability to monitor your order's progress by clicking here.
As a first-time customer, you should have received an email to activate your account.
Please select 'Activate' to gain the ability to view your account information and track your order. If you have not received this email, we recommend checking your spam or other folders.
For our returning customers, once your order is ready, the link to your tracking number will automatically appear on your 'Order Details' page.
If you're experiencing any difficulties, please, with your order number, send an email to us, and we'd be more than happy to assist you.
WARRANTY
ISWI shop is committed to providing high-quality products to our customers. Each piece comes with a warranty covering manufacturing defects for a period of one year from the date of purchase. Here's what the warranty includes:
1. Coverage: The warranty covers any manufacturing defects, such as issues with the craftmanship or material of the jewelry.
2. Repairs: If your jewelry suffers a manufacturing defect within the warranty period, we'll repair it free of charge. If the piece can't be repaired, we'll replace it with an identical piece, or if an identical piece is not available, a piece of equal value.
Please note:
1. Proof of Purchase: The warranty is valid only with proof of purchase from ISWI shop.
2. Limitations: The warranty does not cover damage due to wear and tear, accident, loss, or misuse. It also does not cover alterations or repairs not performed by ISWI shop.
3. Maintenance: Warranty remains valid only if you follow our care instructions, which includes regular cleaning and avoidance of harsh chemicals.
For any further queries about our warranty, feel free to contact our customer service team. We are always here to assist you.
CONTACT US
We're always eager to hear from you and help with any questions, concerns, or feedback you may have. Connect with us in the following ways:
1. Email: Send us an email at hello@iswi.shop We aim to respond to all queries within 24 hours.
2. Phone: Speak directly to our team at (718) 395-9700. Our lines are open Monday to Friday, 9am-5pm EST.
3. Social Media: Reach out to us on Facebook, Instagram or Twitter. We are active and responsive on all our channels.
Customer satisfaction is our primary goal, and we look forward to assisting you in any way we can. So don't hesitate, get in touch with us today!